Your rights

If your complaint pertains to the services of a railway company, you can lodge a complaint with the railway company in question. Below are several links:

 

The railway company must respond to your complaint within one month. If necessary (e.g. for complaints that require a thorough investigation), the railway company can give itself up to three months to respond, but it must inform you that it needs more time.

Are you not satisfied with the response from the railway company, or did you not receive an answer? Let us know.

You can find us here.