The railway company must provide you with certain information. In this respect, it must take into account the hearing-impaired or eyesight-impaired.


  • what you can or must do: the general conditions of travelling by train;
  • what the quickest and cheapest route is per train;
  • everything which people with a disability need to know;
  • whether you can take your bicycle with you and how;
  • whether there are enough seats available;
  • what you can buy, get or do on the train;
  • what you need to do if you lose something;
  • how to lodge a complaint;
  • whether your train is delayed or your journey is disrupted.


  • what the next station is;
  • whether there are delays;
  • if you still have to change trains: whether you will catch this train;
  • everything you need to know about safety;
  • what you can buy, get or do on the train;