Your rights
The railway company must provide you with certain information. In this respect, it must take into account the hearing-impaired or eyesight-impaired.
- what you can or must do: the general conditions of travelling by train;
- what the quickest and cheapest route is per train;
- everything which people with a disability need to know;
- whether you can take your bicycle with you and how;
- whether there are enough seats available;
- what you can buy, get or do on the train;
- what you need to do if you lose something;
- how to lodge a complaint;
- whether your train is delayed or your journey is disrupted.
- what the next station is;
- whether there are delays;
- if you still have to change trains: whether you will catch this train;
- everything you need to know about safety;
- what you can buy, get or do on the train;