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Ombudsrail logo Kruisje
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Your rights
  • Legislation
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  • Compensation in the event of delays and cancellations
  • Assistance
  • Passengers with reduced mobility
  • Luggage
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  • Consequential damage
  • Administrative fines
  • Complaints

Every railway company handles lost property differently. You can find more information here:


  • SNCB
  • SNCB International
  • Thalys
  • Izy
  • Eurostar
  • NS (Dutch Railways)
  • Deutsche Bahn
  • SNCF (TGV)
Contact Ombudsrail

North Gate II,
Koning Albert II-laan 8/5
1000 Brussel

T 0800 25 095 (Domestic)
T + 32 2 221 04 22 (International)
complaints@ombudsrail.be

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